Privacy Policy

LuxAtolls ("we", "us", or "our") operates luxatolls.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking through our platform. By using our site, you consent to the practices described below.

1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. Changes are effective immediately upon posting and apply prospectively.

2. Information We Collect

We collect personal information that you voluntarily provide when using our website, including but not limited to:

• Name, email address, and phone number (e.g. when submitting a booking enquiry or quote request)
• Travel preferences, dates, and budget information
• Communication records when you contact us via email or our enquiry forms
• Demographic information provided through surveys or feedback forms

We also automatically collect certain non-personal information when you browse our site, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on each page.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your booking enquiries and reservations
• To communicate with you about your travel plans, including confirmations and updates
• To send you relevant travel offers, resort updates, and promotional content (with your consent)
• To improve our website, content, and user experience
• To analyse site usage and trends through aggregated, anonymised data
• To comply with legal obligations and protect our rights

We will never sell your personal information to third parties. We may share your information with trusted third-party travel service providers (such as resort operators, transfer services, and booking platforms) solely for the purpose of fulfilling your booking. We may also disclose information to service providers who assist with website hosting, analytics, and email delivery, subject to confidentiality agreements.

4. Opting Out

If you no longer wish to receive promotional emails or communications from us, you can opt out at any time by clicking the unsubscribe link included in every email, or by emailing us at reservations@luxatolls.com. Please note that opting out of marketing communications does not affect transactional emails related to active bookings.

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our site (pages visited, time on site, traffic sources)
• Deliver relevant content and measure the effectiveness of our communications

We use Google Analytics and Google Tag Manager to collect aggregated, anonymised usage data. This data helps us improve our content and user experience. You can disable cookies through your browser settings at any time, though some features of our site may not function as intended without them.

6. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include internal policy reviews, secure hosting infrastructure, and contractual obligations with third-party service providers to handle your data appropriately. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites, including resort booking platforms and external travel resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party site you visit through links on our platform.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at reservations@luxatolls.com.

9. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable law. We reserve the right to disclose your information where required by law, regulation, or legal process, or to protect the rights, property, or safety of LuxAtolls, our users, or others.

10. Contact Us

If you have any questions about this Privacy Policy or wish to update your personal information, please contact us:

Email: reservations@luxatolls.com